CA CIB Americas

Technical / Risk


Deputy head of its / technical expert windows platform

11 April United States, NEW YORK Perm

As part of the ITS team, the primary responsibilities of The Deputy Head of ITS / Technical Expert Windows Platform are the following:
Assist the Head of ITS in the Americas and act as his deputy
Be the Windows Platform technical lead for CACIB Americas
Work on critical projects related the Windows Platform in the Americas
Oversight the Genpact Windows team as part of the MUSO program
Participate on the work load estimation of each windows platform related project
Key Responsibilities
Assign personnel/services to the various projects, direct their activities and ensure adequate project reporting.
Coordination with teams on-shore/off-shore, third parties or Head Office for major projects.
Provide input to general architecture
- including hardware, network, tools, software, etc.
Develop good relations with the business
follow relationship with third parties, manage / assist members.
Actively work on continuously improving the environment and bring efficiencies to either improve quality, time to deliver or reduce cost.
Ensure integrity of all systems
- including out of hours support (24/7), where required

Windows platform technical expert / Architect:
Be the Windows platform technical expert and have the lead role in terms of architecture, design and technology.
Design, implementation and support of small, medium and large scale environments software and hardware infrastructures.
Build and track prototype, pilot, migration and deployment plans
Contribute to architecture studies to define appropriate IT solutions
Ensure that projects are properly planned, documented and reported following the SPLC.
Liaise with Head Office regarding technical standards, security, projects and technology.
Provide technical validation of the delivery of the projects.

Oversight of the operations for the Windows and Windows Desktop Engineering teams:
Ensure Genpact Network team meet deliverables for BAU and Change, including voice recording and monitoring.
Approve Change Requests and review incident tickets for Network.
Reviews incident reports and ensure adequacy of the action plan.
For recurring incidents, ensure problem management is applied.
Attend the daily and weekly operational meetings with Genpact when required.

Assist the Head of ITS in the Americas and act as his deputy:
Assist the Head of ITS on following up, addressing requests from the business,
Ensure the overall quality of the day to day delivery of ITS  across all technical domains
Contribute in the definition and review of all ITS and/or Security Policies and Procedures.
Assist the Head of ITS in the budget definition and follow up for projects and obsolescence

Overall Department Objectives including:
Maintain and improve service quality.
Maintain and improve customer satisfaction (internal and external).
Perform assigned responsibilities in a professional manner, and in accordance with company policy.


Windows Platform Expertise (more than 10 years)