Amundi IT Services

★★★★★

Vie - support functions H/F

26 November United States, Boston Volunteering

Overall Purpose of the Job:
Responsible for working closely with the subsidiary team providing business analysis to the Amundi subsidiary branch and employees.
Activities will include technical support and assistance to users, providing user training on global systems and being involved in any global application rollouts.
Responsible for providing a high level of service to all users and helping to ensure the smooth running of all appropriate processes and systems.

Main Accountabilities:
Provide first line support Amundi Investment platform
Identify problem areas and resolve or escalate to Amundi Paris, if required
Provide system and incident management and control 
Participate in local small application development if required
Support business users teams to implement business processes or system changes
Participate in the global rollout of applications (UAT, Go-live follow-up) and provide IT system unit testing
Provide end-user training if required
Provide business insight and technical expertise across the different sites and continuously look for opportunities for improvement within the team e.g.
processes and procedures
Work and co-ordinate with other Amundi IT teams to resolve customer problems, to design, to develop, to test and to deploy application solutions
Document and optimise the support activity
 

Key Attributes and Skills:
The role holder will need to possess excellent interpersonal skills to handle users’ requests and good technical capabilities to support the wide range of applications running on the AMUNDI Global Platform (Front Office, Trading, Middle Office, Risk, Referential, Compliance, Finance, etc...).
Strong analytical skills
Willingness to learn new skills and systems
The role holder will have good relationship building and communication skills
The role holder will be a team player who will be flexible and hard-working depending on the demands upon the IT team
Experience interacting with senior IT and business management employees
Programming language and database skills will be useful
Good verbal and written English

Adhere to FCA rules and principles and the Firm’s policies and procedures.  Where appropriate, seek guidance from Head of Compliance.

Knowledge in Finance, preferably in Asset Management

Business school, university